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+--- Thread: Polar Navy non-delivery (/thread-2340.html)
- GoodShipMaggieJ - May 4, 2013
I used the on-line service to buy activation codes for $39.99 PLUS a DVD for $19.99.
iportis charged my credit card for the full amount on April 10. I received an email with the activation codes but it is now May 4 and the DVD has not arrived.
There is zero support here. I have asked iportis for help several times; no responses at all. Polar Navy has no means that I can find to ask for customer service.
Does anybody know how to get this resolved?
- Jade - May 5, 2013
Have you submitted a support ticket on his site?
http://support.polarnavy.com/ticket_home.php
- GoodShipMaggieJ - May 6, 2013
The short answer is no, but not for lack of attempts.
The above link says it is only for users with activated accounts, but it gives no means to access help using activation code.
I, of course, so have an activation code, so would be more than willing to use it if I were offered a means to do so.
I have searched the site for any means to get help and it is hard to find; I can't find anything. Support link sends me to a dead end.
- Jade - May 6, 2013
Frustrating!
Do your activation codes at least unlock the trial copy?
http://www.polarnavy.com/main/download
- GoodShipMaggieJ - May 6, 2013
I need to correct earlier submission. Went back and found a link that worked--obvious in retrospect. Ticket submitted.
Thanks
GN
- GoodShipMaggieJ - May 6, 2013
Polar Navy is activated and runs fine. Can't get PolarCom to connect to BU-353 GPS<>USB yet.
I bought the DVD on assumption I would get more and better charts. Hope they send it to me regardless of what's on it.
Have you used PolarNavy to do real navigation? It is upposed to talk to an autopilot. My Raymarine accepts waypoints from Garmin, so should do better with this
- Jade - May 6, 2013
Sorry, can't help you with the AP unless you are trying to drive it using SeaTalk instead of NMEA.
Just wondering!doesn't PolarCOM send the NMEA AP messages to the autopilot? Yet you stated that you can't get PolarCom working with the GPS. Could this be the problem?
- GoodShipMaggieJ - May 7, 2013
I am pleased to say that the problem is being resolved. DVD will ship tomorrow.
I got the GPS working as well, so progress all around.