March 30, 2012 09:42
PolarView is a great program. Their support, however, SUCKS!!!
You can never get anyone on the telephone. All you get is a voicemail to go to their support webpage (that doesn't answer a question and they don't answer their emails). But the pleasant British voice recording does tell you to have a "wonderful day". Great! Well, I'm not having a wonderful day because I cannot upload the ChartWorld charts that I downloaded for $147 Euros into PolarView. And at ChartWorld they tell me to contact PolarNavy.
Personally, I'd like to see PolarView survive but if they don't deal with support issues, they won't.
You can never get anyone on the telephone. All you get is a voicemail to go to their support webpage (that doesn't answer a question and they don't answer their emails). But the pleasant British voice recording does tell you to have a "wonderful day". Great! Well, I'm not having a wonderful day because I cannot upload the ChartWorld charts that I downloaded for $147 Euros into PolarView. And at ChartWorld they tell me to contact PolarNavy.
Personally, I'd like to see PolarView survive but if they don't deal with support issues, they won't.