April 1, 2012 09:24
That's the problem with email - they do get lost, quite a lot actually. Dropped in delivery, misdirected, captured by spam filters etc. This is one of the reasons we use ticket system.
You don't necessarily need to get an autoresponse from ticketing system. You can check status of support ticket at any time by visiting support.polarnavy.com again and entering the ticket code that you get during initial submission.
That's another advantage of ticket system - there is no need to track down old information. Everything related to a specific issue is in one place. Both user and support can look at the entire history of the issue at a glance, refresh their memory and go from there, rather than digging through email archives for "what's that all about".
You don't necessarily need to get an autoresponse from ticketing system. You can check status of support ticket at any time by visiting support.polarnavy.com again and entering the ticket code that you get during initial submission.
That's another advantage of ticket system - there is no need to track down old information. Everything related to a specific issue is in one place. Both user and support can look at the entire history of the issue at a glance, refresh their memory and go from there, rather than digging through email archives for "what's that all about".