April 1, 2012 03:19
Sea Slacker
Yes your message does indeed state "no phone support" - but, trust me, you NEED phone support and I can't see why you don't have direct email. And yes I did read the BIG BOLD Letters on the front page of your website and filled out a support ticket that *Was not* answered (perhaps it wasn't received). So I just filled out another one.
The problem is that I have what seems, to me, to be a complicated issue which is cumbersome to describe in prose (but I did my best).
I think that PolarView is a terrific program - probably the best one I've seen- and that's why this issue is so frustrating. I really want PolarView to be successful. However, I also started and ran a very successful software based company and I rapidly discovered that that person - to - person support is absolutely necessary for success - and probably just as important - or maybe even more important that the quality of the program itself. Filling out a "ticket" that may or may not answer a question in a few days won't "cut it".
Nonetheless, if you can resolve this issue for me I will be your biggest fan and an enthusiastic cheerleader!
Yes your message does indeed state "no phone support" - but, trust me, you NEED phone support and I can't see why you don't have direct email. And yes I did read the BIG BOLD Letters on the front page of your website and filled out a support ticket that *Was not* answered (perhaps it wasn't received). So I just filled out another one.
The problem is that I have what seems, to me, to be a complicated issue which is cumbersome to describe in prose (but I did my best).
I think that PolarView is a terrific program - probably the best one I've seen- and that's why this issue is so frustrating. I really want PolarView to be successful. However, I also started and ran a very successful software based company and I rapidly discovered that that person - to - person support is absolutely necessary for success - and probably just as important - or maybe even more important that the quality of the program itself. Filling out a "ticket" that may or may not answer a question in a few days won't "cut it".
Nonetheless, if you can resolve this issue for me I will be your biggest fan and an enthusiastic cheerleader!